Zeq.ai | Support AI Agent

Autonomously
resolves bugs...

At Ceiba Health, we are redefining healthcare support with our Autonomous Support AI Agent, powered by our advanced AI platform, Zeq.ai.

Our Autonomous Support AI Agent continuously monitors all live eConnect IoMT devices deployed across healthcare facilities, ensuring exceptional performance with 99.9% uptime. Leveraging predictive analytics, the agent proactively identifies potential issues and autonomously resolves bugs before they impact clinical operations - delivering a self-healing, resilient IoMT infrastructure without the need for human intervention.

Focus on what
matters most...

Beyond device management, our AI Agent acts as an intelligent virtual assistant at the bedside. It is fully trained to instantly answer clinician questions regarding Ceiba Health’s Telehealth platforms, Interoperability solutions, and related clinical workflows, providing real-time support whenever and wherever it is needed.

With Ceiba’s Autonomous Support AI Agent, healthcare organizations can confidently scale their operations, minimize downtime, empower frontline clinicians, and focus on what matters most: delivering exceptional patient care.

Features

24/7 AI Chat Support

Always available to resolve clinician issues instantly.

Proactive Diagnostics

Detects and resolves system, connectivity,
and integration issues before clinicians notice.

Role-Specific Intelligence

Trained on workflows for nurses, physicians, RTs, and more.

Multi-Modal Responses

Provides answers via text, screenshots, video demos,
or embedded links.

Escalation Logic

Escalates complex or unresolved issues to
human teams automatically.

Connected to IoMT & EHR

Understands how devices, telemetry, and EMRs interconnect —
and fixes issues across thestack.

Autonomous Support & Maintenance AI Agent